Your privacy is important to us, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information is shared publicly (or kept private) and permanently deleted.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Policy Covers
We are Water Ray, Water Ray is a consulting and project management company offering engineering, contract and business development services for a range of sectors but with particular focus on environmental and water treatment projects.
Our VISION is a world full of people who know how to TAKE GOOD CARE OF WATER and have all they need to do so.
Our MISSION is to empower and equip WATER CUSTODIANS around the world.
- Our website;
- Our mobile applications;
- Our other products and services that are available on or through our website; and
- Other users’ websites linked to our (for example WordPress.com).
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so, for example, to promote or provide our Services, to communicate with you, or to make our Services better.
We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
We collect information that you provide to us directly. Here are some examples:
- Basic account information: We ask for basic information from you in order to establish communications. For example, we require individuals who contact us through our website to provide their name and an email address. You may provide us with more information, like your address and other information you want to share, but we don’t require that information to get started.
- Payment and contact information: If you buy something from us we’ll collect information to process those payments and contact you. If you buy something from us you’ll provide additional company, personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. You may also provide us with financial details like your bank account information, tax ID or other identifier so we can process payments.
- Business Profile: We may collect additional information from you as part of creating a user/customer profile. For example, your employer, your job title or role, your contact information, and your communications with us.
- Content information: You might provide us with information about you in draft and published content (a company profile or comment that includes biographic information about you, or any media or files you share).
- Credentials: Depending on the Services you use, you may provide us with credentials for websites or applications (like username and password for remote monitoring) if there is a problem or to allow us to troubleshoot problems more quickly.
- Communications with us: You may also provide us with information when you respond to surveys, communicate with us about a support question, post a question to our website, or sign up for a newsletter. When you communicate with us via form, email, phone, website comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
- Job applicant information: If you apply for a job with us. You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.
Information We Collect Automatically
Automatically collected information could include:
- Log information
- Usage information
- Location information
- Stored information
- Interactions with other users’ sites
- Information from cookies & other technologies
Water Ray is not interested in collecting information automatically but some third party service providers we use are so please see their Privacy Policies and the Third-Party Software and Services section.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if we view information or connect through a social media service (like Twitter) we’ll receive information (e.g., your username, basic profile information, friends list) via the authorization procedures for that service.
Third-party services may also give us information, like mailing addresses for individuals who are not yet our customers. We use this information for marketing purposes like phone calls and e-mails and other mailers advertising our Services.
How and Why We Use Information
Purposes for Using Information
We use information about you for the purposes listed below:
- To provide our Services. For example, to set up and maintain your account, promote and provide Services, provide customer service, process payments and orders, and verify user information.
- To ensure quality, maintain safety, and improve our Services. For example, by customizing our Services, by monitoring and analyzing the success of our projects so we can create more efficient systems that are easier to use and provide better Services.
- To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our contacts (like those who have a particular project with us or have been clients for some time), advertising our Services, analyzing the results of our marketing campaigns (like how many people responded after receiving a marketing message), and understanding and forecasting user retention.
- To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Water Ray and others, which may result in us, for example, declining a transaction or terminating Services.
- To fix problems with our Services. For example, by monitoring, upgrading, repairing, and preventing issues.
- To customize the client’s experience. For example, to customize your experience by serving you relevant notifications and advertisements for our Services such as spare parts reminders to keep past projects sustainable.
- To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our Services, or keep you up to date on Water Ray; messaging/texting you; or calling you to share promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your specific project(s)).
- To recruit and hire new staff. For example, by evaluating job applicants and communicating with them.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account, for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information, for example, to provide and update our Services; to improve our Services; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our client retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or
How We Share Information
We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below, as well as in the section called Ads and Analytics Services Provided by Others:
- Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request. For example, it may be required to share your information for Dispute Resolution Service Providers.
- To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Water Ray, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
- Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of proof of work (e.g. a purchase order used as evidence of business references).
- Published support requests: If you send us a request for assistance (for example, via a contact email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.
We do not sell our clients’ data. We aren’t a data broker, we don’t sell your personal information to data brokers, and we don’t sell your information to other companies that want to spam you with marketing emails.
Information Shared Publicly
Information that you choose to make public is disclosed publicly.
That means information like your public profile, other content that you make public on your website, and your “Likes” and comments on other websites are all available to others.
Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share publicly.
How Long We Keep Information
Water Ray will process the information only as long as is necessary to comply with legal or regulatory obligations. In the latter case, the visitor understands and acknowledges that Water Ray’s legal basis for the processing of the information would be compliance with the relevant laws or regulations. When Water Ray no longer needs the information for any of the above purposes, it will be removed it from Water Ray’s systems.
While no online or cloud service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. Please also do the same.
You have several choices available when it comes to information about you:
- Limit the information that you provide: If you are in contact with us, you can choose not to provide optional information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain Services may be difficult to complete.
- Limit access to information on your mobile device: Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps. If you choose to limit this, you may not be able to use certain features, like geotagging for photographs.
- Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your project(s) and legal notices.
- Set your browser to reject cookies: You can usually choose to set your browser to remove or reject browser cookies before using a website, with the drawback that certain features may not function properly without the aid of cookies.
- Stop working together: You can choose to no longer use our Services. Please keep in mind that we may continue to retain your information as described in How Long We Keep Information above, for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
European General Data Protection Regulation (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You also have the right to make a complaint to a government supervisory authority.
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.
The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law. We could potentially the following categories of personal information from California residents, depending on the Services used:
- Identifiers (like your name, contact information, and device and online identifiers);
- Commercial information (your billing information and purchase history, for example);
- Characteristics protected by law (for example, you might provide your gender as part of a research survey for us);
- Geolocation data (such as your location or that of you project);
- Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
- Professional or employment-related information (for example, your company and team information, or information you provide in an enquiry or job application).
You can find more information about what we collect and sources of that information in the Information We Collect section above.
We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section.
If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:
- Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
- Request deletion of personal information we collect or maintain;
- Opt out of any sale of personal information; and
- Not receive discriminatory treatment for exercising your rights under the CCPA.
Contacting Us About These Rights
scroll down to “How to Reach Us” to access, correct, or delete your personal data or simply to contact us about one of the other rights.
When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a client, we will need you to contact us from the email address associated with your original contact. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.
Controller and Responsible Company
Water Ray is based in Italy with projects worldwide. Water Ray S.r.l. Italy is the controller of personal information, which means that they are the company responsible for processing that information, based on the particular service and the location of the individual/company using our Services.
How to Reach Us
Other Things You Should Know
Because Water Ray’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
Ads and Analytics Services Provided by Others
Third-Party Software and Services
Provider of Website Services
Users control the content posted on their sites, so any disputes regarding content on a user’s site should be made directly to the site owner, through their “contact us” page, at an email address they provide, or by leaving a comment on the site.
Other Information and Resources
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Last updated: June 1, 2021
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
Session cookies are temporary, allowing the website to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. All session cookies expire and are deleted when the session finishes.
Persistent cookies remain on a user’s device for a set period of time specified in the cookie. These can last after you have closed your browser and allow a website to remember your actions and preferences.
We may use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts. Without the use of these cookies, you may not be able to use some of the features of websites.
We don’t currently use the following cookies but some service provider partners do, please see Third-party cookies:
- Performance cookies monitor website performance and collect anonymous data on how visitors use a website. These cookies provide information to help improve how a website works.
- Functionality cookies are used to remember user preferences so that the website can be customised for them.
- Targeting or advertising cookies are used to target advertisements to the interests of users, based upon previous web browsing activity.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
The Service is provided by WordPress.org and this is their Cookies Policy: https://automattic.com/cookies/
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
More information about cookies
You can learn more about cookies and the following third-party websites:
- AllAboutCookies: http://www.allaboutcookies.org/
- Network Advertising Initiative: http://www.networkadvertising.org/
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